Telephone Service Clerk G3

Job ID: G3 Title: Telephone Service Clerk Location: Rancho Cordova, CA Job Type: 1 year Contract (possible contract-to-hire) Must complete an assessment for consideration Must be able to start 9/14 Description: Responds to Denti-Cal beneficiary requests for provider referrals; confirms with dental offices their availability to receive new Denti-Cal patients; researches provider and claims files to place beneficiaries with providers.

Responds to requests for provider referrals, request for history, claim/TAR status, and various other types of calls.

Contacts dental offices to request or confirm participation in the Denti-Cal Referrals program; prepares Referral Variance Log for PMF updating.

Researches provider and claims files and makes “cold ” calls to place beneficiaries with providers.

Miscellaneous projects as assigned.

Qualifications: Verbal and written communications skills.

PC and keyboarding skills.

Problem solving skills.

6 months to 1 year of minimum work experience required.

6 months to 1 year of working with the public, or customer interaction required.

6 months to 1 year of clerical work required.

Call center experience.

Customer service experience.

Sitting, reaching, speaking, and hearing.

Attendance.

Writing and typing.

Wearing headset.

Viewing video monitor.

Different languages/accents.

Difficult callers/stress.

Reasoning.

Patience.

Detailed work.

Can work in a team environment and work well with others Professional attitude Customer Service/Call Center background Soft Skills: Intermediate computer skills.

Microsoft office, Outlook, excel, word, and PowerPoint.