Ascent Services Group
Job ID: G3 Title: Telephone Service Clerk Location: Rancho Cordova, CA Job Type: 1 year Contract (possible contract-to-hire) Must complete an assessment for consideration Must be able to start 9/14 Description: Responds to Denti-Cal beneficiary requests for provider referrals; confirms with dental offices their availability to receive new Denti-Cal patients; researches provider and claims files to place beneficiaries with providers.
Responds to requests for provider referrals, request for history, claim/TAR status, and various other types of calls.
Contacts dental offices to request or confirm participation in the Denti-Cal Referrals program; prepares Referral Variance Log for PMF updating.
Researches provider and claims files and makes “cold ” calls to place beneficiaries with providers.
Miscellaneous projects as assigned.
Qualifications: Verbal and written communications skills.
PC and keyboarding skills.
Problem solving skills.
6 months to 1 year of minimum work experience required.
6 months to 1 year of working with the public, or customer interaction required.
6 months to 1 year of clerical work required.
Call center experience.
Customer service experience.
Sitting, reaching, speaking, and hearing.
Attendance.
Writing and typing.
Wearing headset.
Viewing video monitor.
Different languages/accents.
Difficult callers/stress.
Reasoning.
Patience.
Detailed work.
Can work in a team environment and work well with others Professional attitude Customer Service/Call Center background Soft Skills: Intermediate computer skills.
Microsoft office, Outlook, excel, word, and PowerPoint.