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Customer Service Manager


This is a Contract position in Castroville, CA posted October 21, 2020.

Are you ready to find your next long-term career? Are you ready to lead a team to success? ….. Look no further!

Kelly Services is currently looking to hire a Production Customer Service Manager in Castroville, CA. As a CSM with Kelly, you will support one of our top clients in the in the area while ensuring the overall success your own team.

Kelly Services is looking for someone who is self-motivated and ready to make a difference!


  • Manage performance of team members, including training and updating the team on protocols
  • Respond to customer inquiries and assist employees in resolving customer requests or concerns in a timely manner
  • Ensure completion of scheduled appointments and that correlating paperwork/orders are complete with all necessary information meeting release deadlines
  • Reconciles and approves invoicing and billing
  • Maintain a current inventory of accounts and keep customers informed of changes or needs
  • Prepare paperwork for transfer of product from one customer to another, obtaining the necessary information to release it, and bill appropriate charges
  • Gather data and prepare reports used by customers and management
  • Monitors warehouse shortages, overages, and damages and corrects the issue
  • Provides support in all areas of the team and can successfully perform their tasks such as checking in/out truck drivers, schedule appointments, bill of lading, blind receivers, deliver manifests, lot labels, etc.
  • Other duties as assigned


  • High school diploma or equivalent
  • 2+ years of experience supervising a customer service team for a food processor or distribution center
  • Advanced knowledge and skills in customer service
  • High level of initiative and follow up to provide excellent customer service
  • Strong communication skills, both written and verbal
  • Ability to work in a face paced environment with multiple shifting priorities while effectively organizing and delegating the work
  • Excellent attention to detail
  • Computer skills: Microsoft Office Software including Outlook, Word, and Excel. Experience with Warehouse Management Systems.
  • Bilingual in Spanish

Don’t let this opportunity slip away. APPLY TODAY #quickapply1

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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