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Customer Service Representative

AppleOne

This is a Contract position in San Diego, CA posted September 22, 2020.

This job may be found in service-related call center environments.

Employees perform a host of customer service and processing duties such as making and receiving calls with requests from our lenders in regards to credit or consumer related transactions, while performing verification of credit, employment, banking & tax return information using various methods and systems.

Results of verification’s are entered into a corresponding system or database for immediate return to the clients.

Job duties may include
• Perform verification of credit
• Interpret credit report data
• Make outbound calls updating the credit data
• Take inbound calls from our customers
• Process preliminary products Merge Plus Mortgage Only Job Requirements: Knowledge & Skills
• Basic data entry/typing skills
• Verbal & written communication skills
• Customer Service Experience
• Ability to multi-task
• General knowledge of company products and services
• Proficient MS Office skills
• General PC skills
• Ability to work in a face paced environment Conditions: Secure office environment.

Personnel workstations work areas desks and offices shall be clear of all personal electronic devices and/or items that might be used to carry/transmit information.

Items prohibited include but are not limited to: Purses backpacks briefcases etc.

Cameras cellular phones mobile computing devices with recording or storage capabilities and similar items.

Staff assigned to the Operations area will be provided a locker.

All personal items such as those listed above must be kept by employees in their locker.

The items may only be used in the lunchroom or outside the Operations area.

Other Comments to Vendors: In-person interviews will be conducted.

Training lasts two weeks.

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