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Customer Service Representative II – Aerospace

AYM Alliance

This is a Contract position in CA posted September 17, 2020.

Customer Service Representative II – Aerospace What we are looking for: Customer service experience in an aerospace products manufacturing environment is required MRO experience highly preferred Expert level computer skills, Microsoft Office including, Microsoft Word and Microsoft Excel ERP systems experience is required Excellent verbal and written communication skills, professional phone etiquette; positive attitude, financial aptitude, strong writing skills.

Blueprint reading is a plus Some remote work but will need to be onsite 2-3 days a week Job Requirements: Position Summary: The Customer Service Representative will provide and maintain customer satisfaction within the MRO Business Unit.

Establish professional and positive relationships with aerospace industry customers throughout the entire repair processes including quoting, sales order entry, delivery of products and services, and follow-up warranty support.

This position is responsible for expertly handling and coordinating each assigned customer account within the MRO Business Unit by researching, investigating and responding to status inquiries of quoting, ordering, production scheduling, shipping information and delivery issues.

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