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Now Hiring a Full-Time Guest Services Agent at El Dorado Hotel

El Dorado Hotel

This is a Contract position in Sonoma, CA posted November 14, 2020.

Come Join our Team at El Dorado HotelCentrally located in the heart of beautiful Sonoma, right on the corner of the lively and historic Sonoma Square, the bustling activity of the plaza and nearby shops, wine tasting rooms and art galleries provide the ideal setting for this 27-room contemporary boutique hotel.

The El Dorado’s cozy indoor aesthetic extends to its lush outdoor space featuring an expansive garden patio and a secluded, solar-heated saltwater pool.

We offer a unique work environment that emphasizes the personal touch for our guests and a positive, professional and healthy work environment for our employees.We are currently interviewing for a Full-Time Guest Services AgentThe Guest Services Agent is responsible for providing high quality guest service as it pertains to checking in/out of hotel guests.

This is the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner.

Verify guests’ registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance.

Upon guest check out, ensure that all balances are paid and that the room key is returned.

REQUIRED COMPETENCIES:Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

Ability to accurately compute and manipulate mathematical calculations.

MINIMUM QUALIFICATIONS:At least 6 months experience in a similar capacity.Knowledge in PMS Opera would be a plus.This position requires a flexible schedule.

Candidate must be able to work on weekends & holidays.El Dorado Hotel is part of Mosaic Hotel Group’s collection of hotels.

We offer medical, dental, and vision benefits, a wellness program, and company discounts at our proprietary restaurants and hotels.

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