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Marketing Agent (SOLEIL)

Welk Resort Group

This is a Contract position in Vista, CA posted September 14, 2020.

This position will work from homePurpose:Place outbound phone calls to potential guests and owners, scheduling or confirmingtours.Essential Duties and Responsibilities (other duties may be assigned):* Consistently follow the I-Serve standards at all times* Follow all company and department policies and procedures* Attend safety meetings, keep the workplace in safe condition, and work in a safemanner* Adhere to attendance policy and report to workstation at scheduled start time* Propose ideas or find ways to improve services, systems, and/or procedures* Place phone calls to potential guests from our computerized directory* Demonstrate knowledge of Welk Resort Vacation Ownership and services* Meet and Exceed weekly outbound assigned call goals – including warm andcold calls* Perform script (with necessary adjustments) to ensure consistency* Maintain computer, telephone and other equipment* Communicate respectfully and politely with members and employees at all times* All other duties as assignedEducation and/or Experience:* High school diploma or equivalent* Call center experience preferredSkills:* Ability to analyze personal performance targets and adjust as necessary* Able to problem solve with decisiveness and urgency through completion* Ability to pay attention to detail and accurately record/report data* Ability to take personal responsibility, display initiative, and exercise goodjudgment* Ability to work effectively, maintain composure, and make decisions in fast-pacedenvironment requiring quick responsiveness* Use good judgment and knowledge to recognize challenging situations to applyresolution* Utilize the freedom to go Above and Beyond to take initiative to create brandloyalty* Excellent oral and written communication skills* Strong organizational, leadership, and time management skillsLanguage Skills:Ability to read and interpret documents such as safety rules, operation and maintenanceinstructions, and procedure manuals. Ability to write routine reports andcorrespondence. Ability to speak effectively with customers or Team Members of theorganization. Excellent communication skills required. Must be able to speak,understand, read and write English. Must have excellent English grammar skills,including punctuation, spelling, style, etc.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished inwritten, oral, or diagram form. Ability to deal with problems involving several concretevariables in standardized situations. Ability to make decisions that are in the bestinterests of the company. Ability to be flexible and easily adapt to change. Ability toestablish and maintain effective working relationships with co-workers, field personneland sub-contractors/vendors.Physical Demands:The physical demands described here are representative of those that must be met by aTeam Member to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performessential functions.While performing the duties of this job, the Team Member is regularly required to stand;use hands to finger, handle or feel; and talk and hear. The Team Member is frequentlyrequired to walk and reach with hands and arms. The Team Member is occasionallyrequired to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Membermust regularly lift and/or move up to 25 pounds.Work Environment:The work environment characteristics described here are representative of those theTeam Member encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions. The noise level in the work environment is usually low

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