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70230-Customer Experience Coor

The TJX Companies, Inc.

This is a Contract position in Walnut Creek, CA posted November 16, 2020.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

Role models exceptional customer service

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive customer experience

Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

Provides and accepts ongoing recognition and constructive feedback

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs during customer interactions

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and supports maintenance of a risk-free environment

Performs other duties as assigned

Requirements:

Available to work flexible schedule to support business needs, including nights and weekends.

Strong understanding of merchandising techniques

Capable of handling multiple tasks at one time

Strong organizational skills with attention to detail

Ability to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors to accomplish tasks

Strong communication skills

Ability to train others

One year retail and 6 months of leadership experience.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day—just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: TJ Maxx Store 1503 || 1827 Ygnacio Valley Road || Walnut Creek || CA || 94598

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

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