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CRC Specialist

Aces Global

This is a Full-time position in Modesto, CA posted September 22, 2022.

WE ARE HIRING ASAP! CUSTOMER SERVICE APPLICANTS NEEDED!

We are looking for someone with excellent communication skills to fill our Quality Customer Service Representative position!

Responsibilities Will Include:

  • Customer service
  • Handling customer complaints and escalations in-person
  • Completing sales and upset products/services
  • Be able to provide product knowledge
  • Assisting with maintaining sales targets

What We Offer:

  • Dedicated career paths for all positions.
  • We believe in promoting from within, there are opportunities to move to different areas of the company

Who We Are Looking For: Customer Service Representatives will ensure the delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism.

Qualifications:

  • Positive attitude
  • High school diploma or GED
  • Friendly and helpful personality
  • A willingness to learn and grow

Responsibilities:

Job Requirements:

  • Direct customer service including, but not limited to handling customer service calls, emails & in-person meetings
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Provide customers with superior customer service and support throughout the enrollment process
  • Capturing customer information and answering customer inquiries thoroughly
  • Resolve inbound customer calls regarding account
  • Process enrollment orders and provide high-quality customer service
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Combining excellent customer service skills
  • Assure quality and exceptional customer service to all customers
  • Provide superior customer support throughout all customer interactions

Associated topics: answer, call center associate, call center representative, client, coordinator, platform support, service agent, service specialist, system support, telephone service representative

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