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Customer Success Lead

Dell

This is a Contract position in Canyon Country, CA posted September 23, 2020.

Job Posting
5G Customer Success Lead

Competitive Salary

Santa Clara, CA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Perfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings. Join us to do the best work of your career and make a profound social impact as a 5G Customer Success Lead on our Solution Engineering team in Santa Clara, California.

Key Responsibilities

You will:

• Design and lead development of overall customer experience of our product and solution
• Drive development requirements and implement business processes to increase supportability of our offering
• Develop Solution Support processes, documentations, and lead trial engagements

Essential Requirements

• International experience with large scale telecom operator network rollout, acquainted with network deployment scenarios, well versed in modern network design principles.
• Firm understanding of telecom network disaggregation, its benefits and challenges.
• Experience leading Systems Integration projects, international and cross-functional teams, partner management, end to end testing, and carrier grade QoS assurance.
• Customer success management experience in development and deployment of consumer products, proven track record with successful trial delivery from factory to consumer.
• Experience setting up a support organization in an Enterprise segment with a comprehensive data analytics solution for preemptive support.

Desireable

• 12+ years of customer-facing experience, interfacing with executives and driving telecom transformation programs.
• 3+ years of experience with a proven ability to drive amazing customer experiences — and results
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

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