Front Desk Agent- FT

ESSENTIAL SKILLS

-Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

-Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

-Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

-Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

-Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

-Ability to perform job functions with minimal supervision.

-Ability to work cohesively with co-workers as part of a team.

-Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

-Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

-Ability to understand and carry out instructions in verbal, written or diagram form.

-Ability to understand Guests’ service needs.

-Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

-Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

-Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES

-Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

-Check departing guests out of the hotel as per hotel procedures.

-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

-Resolve guest problems and complaints.

-Sell guest rooms, food & beverage outlets and seasonal hotel promotions.

-Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.

-Post charges to individual room or master account.

-Complete tasks on daily checklist.

-Communicate with other hotel departments to maintain a high level of guest satisfaction.

-Adhere to guest safe deposit box procedures.

-Adhere to policies regarding handling of employee’s cash bank.

-Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.

-Sell Marriott Rewards Program to guests.

-Process mail, messages, faxes and packages.

-Assist At Your Service as needed.

-Responsible for knowledge of groups and functions in the Hotel on a daily basis.

-Notify management of any pertinent information related to shift activities.

-Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

-Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

-Be a Team Player and encourage the teamwork attitude among staff.

-Attends department and inter-departmental meetings.

-Notify management of any pertinent information related to shift activities.

-Be knowledgeable in all hotel emergency procedures.

-Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

-Ensures total guest satisfaction.

-Follow supervisor’s instructions and performs other duties as directed or assigned.

-Assist in safety and maintenance by tracking items in GXI for relevant department

SECONDARY JOB DUTIES

-Receive advance deposits at the desk for future reservations and process as per policy.

-Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

-Fill in as AYS Agent as needed.

REASONING ABILITY

-Ability to apply common sense understanding to carry out instructions.

-Ability to define problems, collect data, establish facts, and draw valid conclusions.

-Ability to interpret basic technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

LANGUAGE SKILLS

-Ability to read, comprehend and write instructions, correspondence and memos.

-Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

COMPUTER SKILLS/EXPERIENCE

-Previous computer experience required.

-Previous Marriott PMS and Marsha experience preferred.

MATHEMATICAL SKILLS

-Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

-Ability to compute rate, ratio and percent.

The Sacramento Marriott Rancho Cordova is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.