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Production Assistant/Biller

American Reprographics Company

This is a Full-time position in Corona, CA posted July 8, 2021.

ARC is looking for a Full-time Production Assistant/Biller to help us continue to provide the best employment experience for employees and continued excellent service for our customers.Description:We are seeking candidates for our vacant Production Assistant/Biller position to coordinate and process orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers’ requirements, by performing the following duties.* Provide customer service to maintain current accounts and enhance the company’s image, maintaining a courteous and “can-do” attitude with internal and external customers. Greet customers and process in-person, phone, electronic, and hard copy work orders and prioritize work assignments based on customer needs, workload and machine capabilities. Print proofs for sign-off.* Provide information to customers regarding products, processes (software/hardware), unit prices, shipping date, anticipated delays, production turnaround times, and any additional information needed by the customer and providing follow-up correspondence. Address problematic orders and customer complaints.* Make suggestions regarding paper, binding, productivity and color workflow options. Ensure required resources are available to complete job (media, fonts, graphics, etc.).* Attempt to sell add-on or new services/merchandise to existing and previous customers.* Complete paperwork for the billing process and enter jobs into computer system/first screen billing.* Monitor progress of job orders throughout production, and follow-up on orders to ensure delivery by specified dates/times, while responding appropriately to fault, error, and alert messages and resolving problem with digital orders.* Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.* Participate in on-going ARC and other training to update technical skills and knowledge.* Perform other tasks, duties, or functions as directed.* Estimate hour requirements for completion of job assignments, evaluate output, and adjust work procedures to meet production schedules and desired level of image quality.* Minor maintenance functions include cleaning, replenishing consumables, replacing filters and waste containers.* Gather, organize, and wrap completed work for delivery via UPS, Fed-Ex or courier, or to customer or next department.* Work additional, non-traditional hours (as needed) to complete job tasks and assignments.Skills/Qualifications:Must be able to perform essential duties satisfactorily. Must have at least two to three years related experience and/or training, or equivalent combination of education and experience in a printing environment. Previous reprographics experience preferred. Excellent customer service skills. Ability to track orders throughout the production and delivery process and keep customers accurately informed. Strong competencies with, or ability to learn required software technologies. Strong comprehension of small format, large format, and color production processes. Ability to assess and troubleshoot customer software and hard copy orders for production problems or issues. Ability to understand and accurately communicate cost estimate information to the customer. Ability to follow complex processes and procedures accurately. Able to multi-task while maintaining quality control and accuracy.

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