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Quality Assurance Auditor


This is a Contract position in Alhambra, CA posted September 17, 2020.

Seeking a Quality Assurance Auditor for an open position in Alhambra! QA Team Responsibilities 1. Coordinates with internal clients, Access Center management team and staff in support of internal clients. Ensures that client protocols and contact information is up-to-date. Communicates pertinent changes in client protocols to Access Center management and staff. Acts as liaison with internal clients and participates in conference calls and meetings as directed by manager/director.(20%) 2. Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to manager. (10%)
3. Maintains information in virtual technology platforms and coordinates with support partners (vendor, HS-IT, ITS) to ensure end-user optimization. (20%)
4. Supervises student workers, as assigned. Schedules, assigns and prioritizes workload. Sets appropriate deadlines. Monitors employee/students’ performance during department-level onboarding-training and reports progress to management team. (10%)
5. Works with management team to develop and promote customer service improvement activities in support of quality and productivity goals, including program design, program communication, program implementation and program results.(5%)
6. Coordinates and supports staff meetings at direction of management team. Prepares meeting documents and other materials. (5%)
7. Maintains and promotes service quality standards of department through direct and indirect monitoring of inbound and outbound service transactions. Provides feedback talking points for delivery by management team to staff. (10%)
8. Coordinates activities of the support team function at direction of manager to ensure correct prioritization of team projects and timely completion of projects and other tasks. (10%)
9. Participates in in-service education programs and professional growth activities. (5%)
10. Performs other duties as assigned. (5%) Minimum Education: High School or equivalent

Minimum Experience/Knowledge: 1-3 years’ experience in health care setting preferred.

Required License/Certification: Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by
renewal before expiration date.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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