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Customer Program Manager

Balance Staffing

This is a Contract position in Daly City, CA posted November 16, 2020.

Balance Staffing is hiring a Customer Program Manager. Apply now for immediate consideration!

Summary:

We’re currently searching for an experienced program manager to join our team and continue our tradition of success. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. As a Customer Program Manager you will lead cross-functional efforts with top tier customers and serve as the primary voice of the customer and advocate to internal teams to ensure customer satisfaction and success throughout their product deployment, implementation, and beyond.

Essential Duties and Responsibilities:

· Coordinate with internal teams to create customer deliverable plan including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc.

· Develop strong and trusted relationship with customers through timely and accurate communications.

· Work closely with customers in understanding project requirements and issues for successfully implementing business projects.

· Inform customers on business execution processes, marketing/sales procedures, etc.

· Facilitate meetings, calls, follow-ups and other communications with clients and management throughout the business project development and implementation stages.

· Coordinate, execute, track and deliver various customer projects from initiation through completion.

· Analyze project metrics to determine project developments and success factors.

· Schedule product and quality reviews to meet client expectations.

· Ensure timely delivery of products and services to customers as committed.

· Identify and resolve operational and services related issues to ensure customer satisfaction.

· Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed.

· Inform senior management and clients on project status, schedules and key issues on regular basis.

· Provide timely responses to all customer-driven performance inquiries.

· Work with business team in contract renewals, extensions, and scope change activities.

· Improve key aspects of the project lifecycle to creatively address complex problems.

· Perform all other duties, as assigned.

Experience/Education:

· Have minimum 7 years of experience in a customer-facing role supporting customers in IoT markets with strong experience in computing and wireless product development and manufacturing processes

Job Requirements:

  • Engage appropriate business partners/program stakeholders in program development efforts
  • Delivering program/project deliverables on time
  • Defining program and project resource management processes
  • Reviewed at critical project/program milestones
  • Refine the program/project status as a team
  • Achieve desired program/project performance
  • Coordinating resources across multiple projects within the program
  • Creating and maintaining all software development program management deliverables throughout the project lifecycle
  • Manage cross-functional teams for effective project execution
  • Managing test delivery for application projects
  • Facilitate project scorecard development to ensure enterprise-wide program success
  • Track projects in project management tool
  • Translate product specifications into program deliverables
  • Develop and maintain program plans and communicate program status to management and internal teams
  • Manage the program-level decomposition of work across multiple delivery teams
  • Provide project management leadership on key technology projects as assigned by management
  • Present the project testing strategy
  • Provide program and project updates on all projects for team and management review
  • Creating project status reports with input of project team
  • Provide own project portfolio and program management, as well as serve as lead project manager
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